Important and Practical Tips at (DPS) Bali Airport

Your trip to Bali will soon begin! You have been preparing for this trip for several weeks, looking for the best spots for sunrise, the ideal place to observe the animals, the forest to explore, the temples to visit… You can access the island of Bali and its airport located in Denpasar from the airports of Jakarta, Singapore, Kuala Lumpur, Australia and all major European cities. Here are our practical tips at DPS (Bali Airport) for your arrival and departure.

Your trip to Bali will soon begin! You have been preparing for this trip for several weeks, looking for the best spots for sunrise & sunset, the ideal place to observe nature, the forest to explore, and the temples to visit. You can access the island of Bali and its airport located in Denpasar from the airports of Jakarta, Singapore, Kuala Lumpur, Australia, and major European cities. Here are our practical tips at DPS (Bali Airport) for your arrival and departure.

Major Update: Autogates at Immigration

DPS Airport now features Automated Immigration Gates (Autogates) in the International Arrival Hall. Travelers who apply for their e-VOA online at evisa.imigrasi.go.id beforehand can scan their e-passport and QR code to clear immigration in under 30 seconds, skipping the long lines.

Location on Google map

There is only 1 airport in Bali. Located in the south of the island in Tuban-Bali, it has 2 terminals: one for domestic flights and one for international flights. Bali’s airport is officially named I Gusti Ngurah Rai International Airport (DPS) (named after a local national hero), or simply we call it as Bali Airport.

Airlines and destinations

Bali’s Denpasar Airport is a hub of Garuda Indonesia. Several Indonesian airlines fly from Denpasar, as well as several major airlines from Asia and Australia: Jetstar, Qantas, Virgin Australia, Garuda Indonesia, Scoot, Air Asia, Batik & Malindo Air (Lion Air).

There is no direct flight from Europe to Bali and you will necessarily need to do a stopover with a change of plane.

From Europe only KLM fly from Amsterdam via Singapore and Turkish Airlines from Istanbul to Bali.

With a stopover, Bali can also be reached with the following airlines: Emirates Airlines flies from Dubai, Singapore Airlines from Singapore, Cathay Pacific from Hong Kong, Qatar Airways from Doha and Thai from Bangkok. You can fly to Denpasar via Taipei with China Airlines. At the moment, American or African companies do not fly to Bali.

Read also: International Direct Flights to Bali

Bali Airport (DPS) I Gusti Ngurah Rai International Airport. Pinterpandai.com, CC BY-SA 3.0, via Wikimedia Commons

Arrival Procedures at Bali Airport

Once you landed at the Bali airport international terminal, this is how you get through the airport:

5 chronological steps: Immigration > Tourist Levy > Baggage Claim > Customs > Arrival Hall/Transport.

1. Immigration (passport control)

There are 2 primary queue sections:

• e-VOA Autogates (Fastest): if you obtained your electronic Visa on Arrival online in advance at evisa.imigrasi.go.id, proceed directly to the automated Autogates to scan your e-passport and QR code.
• Manual Immigration Counters: if you did not apply online in advance, stop at the Payment VOA counter first to pay the IDR 500,000 fee (payable by credit card or cash in USD, AUD, EUR, IDR, etc.) before joining the officer passport control lines. (Note: Visa-free entry is strictly reserved for ASEAN passport holders).

Read also: Bali Online Customs Form to Complete | A Complete Guide How to Fill Out the ECD (Bali arrival card)

Immigration arrival hall at DPS airport (International Bali Airport). Pinterpandai.com, CC BY-SA 3.0, via Wikimedia Commons

2. Bali Tourist Levy Check / Payment Counter

All foreign visitors are required to pay the IDR 150,000 Bali Foreign Tourist Levy.

If you did not pay online before flying via lovebali.baliprov.go.id, visit the dedicated Love Bali cashless payment counters located in the arrival hall (card payments only).

Exemptions: Indonesian citizens (WNI) and foreign holders of long-term visas (KITAS, KITAP, Diplomatic, Student, or Golden Visas) are exempt but should register on the Love Bali portal.

Read more: Bali Tourist Tax – How to Pay the Bali Foreign Tourist Levy

3. Baggage Claim & Porters

Follow the Baggage Claim signs. Check the overhead screens for your flight number to locate your designated luggage carousel. Free luggage trolleys are provided.

Lost luggage: if your bags are missing, report directly to your airline’s staff at the Lost and Found counter in the baggage hall.

Airport porters: Uniformed porters are available to carry your bags. If you accept their assistance, agree on a tip beforehand (standard tip is IDR 20,000 to IDR 50,000 total or around IDR 50,000 per bag for heavier/oversized luggage like surfboards or multiple heavy suitcases).

Helpful Tips:

• Keep small bills: carry IDR 20,000 or IDR 50,000 notes ready in cash, as porters often do not have change for larger bills (like IDR 100,000).
• Self-service is free: if you do not wish to pay or tip a porter, free luggage trolleys are provided right inside both domestic and international baggage halls.

4. Customs Clearance & Bag Screening

1. Scan your All Indonesia Arrival QR Code generated from allindonesia.imigrasi.go.id (combining Customs, Health Pass, and Arrival Card) at the automated customs scanners. (Only 1 code is needed per traveling family). Free Wi-Fi is available in the hall if you need to complete it upon arrival (sometimes is a bit slow).
2. Place all checked bags and hand luggage through the primary X-ray scanners.
3. If Custom officers don’t pick you for a luggage check, you can exit the airport building
4. Make sure you declare if you bring more than IDR 100,000,000 (around € 6500 or US$ 6600) and of course…

Make sure:

• You need to make sure that you are not importing prohibited products into Bali.
• You cannot enter with more than 200 cigarettes or 50 cigars or 100 grams of sliced tobacco. Regarding alcohol, if you carry more than 1 liter of alcoholic beverage, they will be confiscated.
• For airline crews: 40 cigarettes, 10 cigars, or 40 grams of sliced tobacco or other tobacco products, and/or 350 milliliter of alcoholic beverages
• You must also declare the import of your cameras, video cameras, binoculars and sports equipment at the time of inspection. This is the only condition to allow their entry into the territory.
• You MUST notify the Customs Officer if you are bringing:
  • Currency and/or bearer negotiable instrument (cheque, traveller cheque, promissory notes, or bilyet giro) in Indonesian Rupiah or other currencies which equal to the amount IDR 100 million (around € 6500 or US$ 6600) or more. If you fail to declare it, administration penalty is applicable (administration penalty is charged 10% from the amount of cash, in accordance to the regulation of Indonesia Ministry of Finance Number 100 in 2018).
  • Foreign banknotes which equal to the amount of IDR 100 million or more.
  • Tell them the reason why you need to bring this money (holiday, paying hotels, restaurants?)… Or else, you can bring your credit card or one of the cheapest is by using the Wise card.
• Personal goods:
  • Every personal passenger goods, per person on every arrival, is granted import duties, excise, and taxes exemption of USD 500 on their personal goods (personal effect) that were purchased or obtained abroad and will remain in Indonesia.
  • Every personal crew goods, per person on every arrival, is granted import duties, excise, and taxes exemption of USD 50 on their personal goods (personal effect) that were purchased or obtained abroad and will remain in Indonesia.
  • For those who import goods for other purposes than personal use (e.g. the total amount of the goods are unusual for personal use or the goods are used for commercial purposes such as companies/store/institution/industry), are subject to import duties, excise, and taxes.
• Obviously, you cannot be armed with a firearm.
• No narcotic drugs. You may end up enjoying an “all-inclusive” holiday in Bali’s Kerobokan prison for a very long time, or even face the death penalty.
• In general, the importation of drugs is prohibited. So be sure to take your doctor’s prescriptions with you and mark your medication as being for ‘personal use’ on any customs forms. Likewise, no Chinese medicine can enter the country. Read also: Travelers Diarrhea and MEDICINES IN BALI | Preparing for your trip to Bali
• Pornographic articles, transmitters and receivers are not allowed in Bali. If you enter with DVDs, these will be filtered by censorship. Better bring your NetFlix or Amazon codes 🙂
• If you wish to stay in Indonesia for more than 90, register your mobilephone’s IMEI in the Cutoms (read for more info > Things to do when arriving at the DPS airport > Use your cell phone in Bali)

Read more: Bali Online Customs Form to Complete | A Complete Guide to Filling it out the ECD

5. Arrival Hall, Exiting the Airport & Airport Services

Once cleared, exit into the main public Arrival Hall.

• SIM Cards & eSIMs: Official Telkomsel, XL Axiata, and Smartfren booths are located right outside customs to assist with tourist SIM cards and passport registration.
• ATMs & Foreign Exchange: Bank ATMs (Mandiri, BCA, BRI, BNI) and official currency exchange counters are available 24/7 in the arrival hall.

Transport Options & Pick-Up:

• Villa Carissa Private Transfer: If pre-arranged, your private driver will be waiting in the driver greeting zone holding a sign with your name.
• App Ride-Hailing (Grab & Gojek): DPS Airport features dedicated, air-conditioned Grab Lounges and Gojek Pick-Up Zones right outside the arrival exit.
• Prepaid Airport Taxis: Official prepaid taxi counters are located in the arrival hall with fixed rates.

Read also:

• Things To Do When Arriving at Bali Airport (DPS) | Tips for Every Traveler As Soon As We Land
• Health and Safety in Indonesia
• How to Take a Taxi in Bali Without Getting Scammed or Cheated?

Phone IMEI Registration (For Long-Term Stays)

• Short-Term Tourists (Under 90 Days): You do NOT need to register your phone’s IMEI. Standard tourist SIM cards or eSIMs purchased at the airport or in town will work on foreign smartphones for up to 90 days.
• Long-Term Visitors (Over 90 Days): If you plan to stay in Indonesia for longer than 90 days using a local Indonesian SIM card, you must register your phone’s IMEI code with Indonesian Customs at DPS Airport upon landing. If your phone is valued under USD $500, registration is free; values above $500 are subject to import taxes.

The Ngurah Rai Internasional Airport Welcome Sign. Softwarestatistik, CC BY-SA 4.0, via Wikimedia Commons

INFO VISA ON ARRIVAL (VOA) at DPS

Visa On Arrival (VOA) or Visit Visa on Arrival is granted to Foreign Citizens who intend to visit Indonesia in the context of tourism, socio-cultural visits, business visits, or government assignments.

Visa On Arrival is given by immigration officials to foreign nationals who meet the requirements, upon arrival in Indonesian territory through certain immigration checkpoints.

I Gusti Ngurah Rai (DPS) Airport has 20 Visa on Arrival counters at the international arrivals terminal.

The requirements for applying for a Visa On Arrival are as follows:

1. Travel letter or national passport with a minimum validity period of 6 (six) months.
2. Not listed on the deterrence (obstacle) list.
3. Pay fees in accordance with applicable regulations US$35 or IDR 500 000 (you can pay by cash or credit card).

Official website of Directorate General of Immigration (Ditjen Imigrasi Republik Indonesia): https://www.imigrasi.go.id/en/

Visa On Arrival is granted for a period of 30 (thirty) days with the following conditions:

Visa On Arrival is given by affixing a visa stamp or sticker on a valid and valid Travel Letter or Nationality Passport.

List of Airports with Visa On Arrival Facilities:

Please kindly note that rules and regulations may be changed without prior notice. Please contact your Indonesian Embassy near your place before departure and double check about the free visa entry to Indonesia.

Entry Requirements to Bali and Navigating Stay Visas in Indonesia

Bali Airport Departures Procedures – Practical Tips

When it is time to say goodbye to Bali, plan to arrive at DPS Airport at least 3 hours before international flights and 2 hours before domestic flights.

The following are the stages that passengers must go through:

1. Terminal Access and Security Check 1

Have your flight ticket/booking confirmation and passport ready.

To enter the departure terminal, all passengers must go through the Security Check gate. Things to consider at this stage include:

Prepare your travel documents as follows:

• Tickets according to the date of departure
• Passport or ID card for domestic flights.
• All luggage must be checked through an x-ray machine.
• For a smooth inspection process, all metal objects such as cell phones, keys, etc. should be put in a bag.
• All passengers must go through the Walk Through Metal Detector (WTMD).
• If necessary, passengers and luggage can be checked manually by the Airport Security Officer.
• Report to the Airport Security Officer if you:
  • Using a pacemaker
  • Bringing a firearm
• You are not allowed to bring along sharp objects and dangerous goods, such as knives, folding knives, nail cutting tools, cutters, matches, gas lighters, and so on.

2. Check-in

Prepare your travel documents, as follows:

• Tickets according to the date of departure.
• Passport.
• Queue at the check-in counter that corresponds to your airline. The reporting desk opens 2 hours before departure time.
• Standard airline cabin baggage limits are strictly enforced (usually 1 piece up to 7 kg or 14.4 lbs per passenger).
• Scanning / Tapping Boarding Pass.
• Hand over your boarding pass to the tapping officer.

3. Security Check 2

After check-in, proceed upstairs to the departure clearance zone:

• Pass through Security Gate 2: Remove belts, jackets, hats, laptops, and large electronic items. Standard international Liquid, Aerosol, and Gel (LAG) rules apply (maximum 100 ml per container, sealed in a 1-liter clear plastic bag).
• Clear outbound immigration passport control.

4. Departure Hall & Lounge (if needed)

After checking-in your departure at the check-in desk, you can wait for the departure time in the Departure Room according to the location listed on the Boarding Pass or in the lounge.

Once through immigration, you will walk through the Duty-Free shopping concourse leading to the departure gates, cafes, and executive lounges:

• Premier Lounge (3rd Floor): Open 24/7. Accessible via Priority Pass, DragonPass, Diners Club, or pay-per-entry on site (~IDR 250,000–350,000). Features air conditioning, hot buffet food, drinks, Wi-Fi, and showers.
• T/G Lounge (International Mezzanine): Open 24/7. Accessible via Priority Pass, DragonPass, or direct entry fee. Offers buffet food, bar service, charging stations, and massage services.
• Garuda Indonesia Executive Lounge: Reserved for Garuda Indonesia Business Class passengers, SkyTeam Elite Plus members, and First Class ticket holders.

5. Waiting…

The hardest part now is to wait at the airport. In general, this moment is the least interesting of your trip! Yet, with a few very simple tips, you can keep busy during all those hours of waiting.

Take a tour of the press side. The kiosks offer newspapers from all over the world. You will discover unsuspected alphabets there. Why not buy one to have fun translating? You can also take an Indonesian magazine to keep up to date with national news. Likewise, if you forgot to take some books for your vacation, jump at the chance and buy some from the airport bookstore!

After that, it’s time to go to one of the restaurants or cafes. In general, the bigger the airport, the more choice you have. It’s the perfect opportunity to grab a bite before your flight, buy a bottle of water or drool over pastries.

While eating, start contemplating the different planes. They all have a different shape, with a more or less appreciable aestheticism. It’s up to you to classify the most beautiful and imagine to which destinations they fly! You may find inspiration there for a future trip…!

Boarding your flight will begin soon! You can stop shopping around the airport and head straight to your next destination. In the meantime, there is nothing better than to observe the landscape through the porthole. Also take the opportunity to rest. The jet lag will be less hard to bear if you take a nap during the journey!

Important tips:

Excess baggage: take your time, before your departure, to weigh your luggage carefully. You might be surprised when you arrive at the airport when your luggage, exceeding the authorized weight, it will be costly and the cost depending on the destination of your holiday

Things To Do When Arriving at Bali Airport (DPS) | Tips for Every Traveler As Soon As We Land

Departure Bali airport maps

International flights

Domestic flights

Services at DPS Airport to make your journey easier

1. Premium Airport Special Services (PASS) both on departure and arrival

Premium Airport Special Services give the best services for all passenger from Check in Assistance, Baggage Handling & Wrapping, Escort Service For Custom & Imigration Clearance (fast track), and Executive Lounge Service. Passenger may choose one of this services at DPS airport:

• Domestic PASS
• International PASS
• Connecting PASS

Operational Hour: 07.00 – 23.00 (local time)

Prices:

• PASS International IDR 300 000 for Indonesian and IDR 500 000 for foreigner.
• PASS Domestic IDR 200 000.

Contact Number: +62 361 8496997 or +62 878 6062 8178
Email: dps@premium-pass.id
Website: https://premium-pass.id/service (in Indonesian)

2. Lounges Ngurah Rai-Bali Airport (DPS)

Indonesia counts among its international airports, that of Bali, one of the most important. Ngurah Rai Airport has private lounges, where departing passengers of international or local flights are invited to wait for their flights in a pleasant setting.

To ensure comfortable while waiting for your boarding, all lounges are equipped with air conditioning, an information monitor, and are accessible to disabled people. They provide their occupants with alcoholic or non-alcoholic beverages, snacks to eat, but also newspapers, magazines, television, telephones, wifi and showers (certain lounges).
All lounges are non-smoking and proper attire is required.

Garuda Indonesia Lounge

DPS airport’s international terminal can be found airside, one floor above the main departures level. Available for, First Class, Business Class, Garuda Miles Platinum, SkyTeam Elite Plus (for gold and platinum cards if you have Air France KLM, SkyTeam Mileage Card).

You can acces via stairs and elevator located along the wall of the central part of the terminal, and it’s located next to the other two lounges in the terminal – T/G Lounge and Premier Lounge.

Premier Lounge

The Premier Lounge, located on the 3rd floor, welcomes international travelers with a Priority Pass, Dragonpass or Diners Club International card free of charge at any time of the day. Also complimentary are First Class passengers of Cathay Pacific, Dragonair or oneworld, Diamond and Emerald members of oneworld on flights on Cathay Pacific, Dragonair or oneworld airlines.

The stay is limited to 2 hours. Visitors are allowed if space is available. Free for children under 2 years old, the price is 24 euros per person online and IDR 250,000 (about € 18) on site. There is also a supplement to consume more than two drinks per person, for international calls and faxes and to benefit from a massage session. This service is only available in the afternoon. A conference room can also be reserved there.

Dewa Lounge

The Dewa Lounge is located on the 2nd floor of the International Terminal, near Gates 7 and 8. It is open from 5:00 am until the last flights. The entrance fee is IDR 100,000 (around €7). Access is possible for all travelers from the airport.

Prada Priority Lounge

The Prada Priority Lounge, located near Gate 7, at the International Terminal is open from 6:00 a.m. to 3:00 a.m. The entrance fee is IDR 150,000 (around €10). Access is possible for all passengers, except those on flights to Europe. In this lounge, wifi is chargeable and a private prayer room is available.

T/G Lounges

The airport has two T/G Lounges. The first, located in the international departures area on the mezzanine level, is open 24/7. It offers Macs, a cinema room, a pool table and cable television. Visitors also have the opportunity to enjoy a reflexology session in the private massage room. Customers can choose to help themselves to the buffet or enjoy the chef’s dishes that he prepares in public. A wide selection of drinks is offered at the bar.

The second is in the Domestic Terminal near Gate 2. It is open between 5am and 10pm. In addition to the various dishes and drinks served at the buffet, pastries are available. Each armchair in the saline is equipped with a terminal that allows you to recharge your electronic devices (smartphone, tablet, laptop, etc.). There are also meeting rooms and VIP areas. Access to the lounges is free with a Dragonpass and children under 5 years old. The stay is limited to 3 hours.

Concordia Lounge (domestic DPS departure)

Passengers who want to travel through domestic Terminal Bali, will be spoiled with different views from other airport lounge. Our specialty are spacious lounge, iconic design, comfortable and well flavored food. Each sofa in T/G Lounge Bali also equipped with recharging terminal. The total area of T/G Lounge Bali Domestic is 620m² (6673 ft²). For the first step, we built within the land area of 420m² (4520 ft²) with around 110 seats. T/G Lounge is open every day from 5am – 10pm.

Operational Hour: 05:00AM – 10:00PM
Contact: +62 361 8496981
Email: tg.sekretariat@taurus-gemilang.com
Website: www.taurus-gemilang.com

How do I access the airport lounges?

There are several ways to access these rooms:

• If you have a business class or first class ticket, you have access to your company’s VIP lounge (but your company must still have a lounge in the airport from which you are departing, some of them share with one of the lounges available in the airport).
• If you have a Mastercard World Elite card, you can access 1000 airport lounges in 120 different countries (be careful, the N26 card is not concerned unless you are UK residents).
• Dragon Pass International is a program providing access to lounges at partner airports around the world. Here’s how it works and how you can enter to take advantage of it, using your credit card.
• If you have a Revolut card (Premium or Metal only) you can access the 1000 lounges of the Collinson Group. You have free access per year and can buy additional access for GBP 25 (about € 30)
• The crypto.com card (from a certain status) offers Key Lounge access allowing free access to many lounges.
• You can buy access directly on site at the lounge counter. The prices vary but it takes on average about forty euros. Objectively we find it expensive but why not if you have a very long stopover and want to be able to rest.
• Purchase to via LoungeBuddy, to get your airport experience by giving any traveler the ability to discover, book and access premium airport lounges around the world. Previously, access to the lounges was reserved for privileged frequent flyers and certain credit cards only.
• By having a Priority Pass card which we will tell you about in more detail just below…

Read also: International Direct Flights to Bali

The Priority Pass card

Priority Pass is a subscription that allows access to 1,300 lounges in 600 cities in 148 countries. You will find at least one in all international airports.

Priority Pass offers 3 different formulas:

• The Standard offer at €89 per year allowing you to access the exhibitions at the price of €28 / visit
• The Standard Plus offer at €259 per year offering you 10 visits. Additional visits will be charged at €28.
• The Prestige offer at € 399 / year giving you unlimited access to all lounges.

The Priority Pass subscription is really ideal because it is the way to access as many lounges as possible. You are pretty sure to find one near your boarding gate.

With the Prestige offer, you can even afford to test all the lounges on your terminal until you find the one you prefer.

Note that in addition to the Priority Pass, you must be in possession of a boarding pass for the same day to be admitted to the lounge.

Honestly, we find that unless you travel a lot, the prices remain very high (but this is probably what makes it possible to limit the attendance of the lounges and that they remain “VIP”).

If we take advantage of it, it is because the American Express Platinum card allows you to benefit from a free Priority Pass Prestige subscription.

For information, Priority Pass does not operate the lounges themselves. They negotiate its access for their members to use lounges around the world, so amenities do vary across airports.Please

LoungeKey pass

LoungeKey is owned by the same company as Priority Pass and offers virtually the same service.

Unlike Priority Pass, LoungeKey is not obtained through a subscription but comes in advantage of certain bank cards.

Please note that rules & regulations, opening hours mentioned above; may be changed without prior notice.

Sources: The New York Times, Garuda Indonesia, SkyTeam, Bali Airport, Ngurah Rai Customs

Photo credit: JoshuaWoroniecki via Pixabay

Frequently Asked Questions (FAQ)

How long does it take to get through Bali Airport arrivals?

With an e-VOA and pre-filled All Indonesia entry card, passing through Autogates and customs takes approximately 15 to 30 minutes. During peak arrival hours (12:00 PM – 5:00 PM) without an e-VOA, manual queues can take 45 to 90 minutes.

Is the airport open 24 hours?

Yes, I Gusti Ngurah Rai International Airport operates 24 hours a day, 7 days a week. Immigration, customs, ATMs, and transport options are available for late-night and early-morning flights.

Can I pay for my Visa on Arrival with a credit card?

Yes, credit cards (Visa and Mastercard) are accepted at both the online e-VOA portal and the physical VOA payment counters at the airport.

How far is Seminyak from DPS Airport?

Seminyak is located approximately 10 kilometers (6 miles) north of the airport. Drive time is typically 30 to 45 minutes depending on traffic conditions.

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