Terms and Conditions at Villa Carissa

Check-in

After 14:00

Check-out

Before 12 noon.

Prices

For vacation rentals: The rates published for our villa will always be expressed in rates per night.

Payment

Payment can be made by Paypal.

Cancellation of reservation for non-compliance: If we find or been informed by the authority that a reservation has been made and/or paid fraudulently, we will cancel the reservation.

If you are aware of fraud or unauthorized use of your Payment Method or suspect such behavior, please contact your payment provider, who may cover the resulting charges, sometimes deducting an excess.

Shorten your stay

If you decide to shorten your stay or in case of interruption of stay for any reason, you will not be entitled to any type of refund, as your stay is booked as a unit and is subject to the number of nights indicated in the contract.

No-show

Twenty four hours (24) hours after the start of the stay, if you do not show up at our offices or if you do not show up on the date on which you informed us of your arrival, the reservation will be deemed canceled and you will be not be entitled to a reduction or refund or partial on the total price of the reservation.

Terms of cancelation

For a refundable rates: Free cancellation until D-7 before check-in date at midnight (Bali time).

For a non-refundable rates: If you cancel your reservation, you will not be entitled to a refund of the amount already paid. No modifications won’t be possible.

Booking conditions non-refundable

To offer you more competitive prices, this offer is facilitated by a Booking.com partner company.

Non-refundable

If you cancel or no-show, you won’t get a refund.

Pay in advance

You’ll pay securely with Booking.com today.

No modifications

Once your booking is complete, any changes to your personal or booking details won’t be possible. Requests can be made directly with the property, but aren’t guaranteed.

Can’t combine with other offers

Other promotions, incentives, and rewards aren’t eligible with this booking.

Reasons of force majeure such as weather conditions, epidemiological factors, public safety, air or coastal pollution, etc., can in no case lead to the total or partial refund of the amount of the reservation.

Registered guests

Please note that we have the right to deny entry if the persons who show up for the stay ARE NOT the one who made the reservation, unless this was communicated prior and agreed by us. If you want to make an indirect booking using somebody else’s Airbnb account for example, (through your friend’s or family’s account, please make sure that this would be communicated with us in advance).

Only persons stipulated on the booking form or subsequently confirmed to Villa Carissa in writing by e-mail may reside at the property as guests. Please let us know of any changes as soon as possible. The number of people staying at the property, including children, must not exceed the maximum capacity stated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorised.

Registration Requirements

When you arrive and register with us, we ask you to complete a Registration Form for all the Residents in your group over the age of 18 with full name(s), home address(es) and nationality. This is required by law. You will also be asked for your online booking reference and Identity Document(s).

Valuable

Personal safe is provided in the Villa. It is highly recommended to use them to store valuables such as passports, laptops, cash, travelers checks, cell phones, cameras, etc.

Any valuables left at the property are the sole responsibility of the host. Neither Villa Carissa nor the owners nor the staff can be held responsible for any loss or damage to personal property.

Guests are advised to ensure that all doors and windows remain locked at night to avoid temptation.

Leaving the property

You must vacate the property by 12 noon and the set of keys must be returned to us by this time. Please contact us one day before your departure to organize your departure.

If you have not left the property at the time indicated, Villa Carissa may apply an additional charge of up to 1 rental day, as this delay seriously affects our cleaning and quality control procedures.

The property should be left in the same condition you found it, tidy and with no litter on the property. Otherwise, you will be charged a supplement as indicated in the special conditions of the contract, or in the event of serious damage, the corresponding amount will be deducted from the deposit.

If damage is identified or items are missing from the property after your departure, you will be charged to cover the cost of such damage.

Terms of use

If you breach these Terms of Service and/or the Check Out Terms, we will automatically terminate this Agreement and you will forfeit your Security Deposit.

a. Responsibilities of the undersigned occupant. When you book accommodation for other occupants (in addition to yourself), you become responsible for the full rental price and for any damages caused by their behavior and the behavior of all other occupants of the rented accommodation. However, legal liability rests with all occupants of the property, against whom legal action may be taken for the total damage caused by the group regardless of who actually caused said damage.

b. Maximum number of occupants: The reservation is valid for the maximum number of occupants indicated on the reservation form and in the contract. Use of the accommodation by more than the specified number of occupants is not permitted.

c. Celebrations and Parties: Holding parties or events with more than the maximum number of occupants permitted in the accommodation is absolutely prohibited. Failure to comply with this clause will result in the total cancellation of the reservation without the right to reimbursement of the price paid. In addition, it is strictly forbidden, due to local regulations, to make noise between 10:00 p.m. and 8:00 a.m.

d. Smoking is not allowed inside the property: Smoking is only permitted outside the property.

e. Pets: Pets are not allowed in properties, except a guide dog.

f. Access to the property: During the stay, the accommodation is exclusively for your use. However, you are required to provide access to agency staff and other authorized persons during your stay to verify your compliance with your obligations as described in this document, to persons required to clean the swimming pool and maintain the garden and carry out repairs or to perform other tasks arising from incidents occurring at the property during your stay. In all cases, Villa Carissa staff will ring the doorbell or knock twice before entering the property and will only use the key if you do not answer the door.

g. Villa Carissa reserves the right to cancel or rescind the rental if there are threats or reasonable suspicion that you will cause serious damage to the property.

h. Electricity: For vacation rentals, the cost of electricity consumption is included in the rental of our properties. All occupants are requested to make responsible and reasonable use of water heater, air conditioning equipment and energy in general to avoid incurring additional costs during their stay.
It is forbidden to leave the lights and especially the air conditioning equipment on when you are not inside the property. For long-term rentals, energy consumption costs (electricity, water, gas, etc.) are the responsibility of the customer.

i. Cleaning costs: The cost of cleaning the accommodation at the end of your stay is included in the price of the reservation and is subject to the provisions. Any additional cleaning service requested during the stay will be subject to a supplement on the amount to be paid for the reservation, which must be paid before the cleaning.

j. Sheets and towels: Bed linen and towels are included in the rental price, but changes of bed linen and towels during your stay are not included.

k. Property keys: A full set of keys will be given to you upon arrival. No additional sets of keys will be provided unless otherwise agreed. If you do not return the keys or if they are misplaced, an additional €100 or Rp 1,6 million will be charged to compensate the company and subsequent occupants for damage and inconvenience.

Benefits and Responsibilities

With the exception of typographical errors, the information describing the accommodation offered is given in good faith on the basis of property checks and owners’ declarations. Villa Carissa is committed to providing accommodation as described in its terms and conditions, although you understand and agree that there may be occasional changes to the contents due to regular use, such as different electrical appliances, furniture outdoor furniture or decorative objects, which are replaced. periodically.
Villa Carissa accepts no responsibility for any changes to the accommodation or its surroundings which are not directly controlled by Villa Carissa. You expressly agree that you are not entitled to claim any compensation due to any of the following anomalies which are unforeseeable and cannot be avoided by Villa Carissa:

Villa Carissa will not be liable for any errors in property descriptions made by tour operators or third party travel agencies.

1. Building works. In general, properties are privately owned and are usually located in large residential areas. Therefore, there may be unforeseen construction works in the surrounding area. Such construction work is usually carried out by owners, building contractors or government organizations with whom Villa Carissa has no relationship, so Villa Carissa has no control over such work. Therefore, when booking accommodation, you understand and agree that neither Villa Carissa nor the owners are responsible for any nuisance caused by construction work not carried out by the Accommodation Provider.

2. Satellite/Cable TV: If the description says there is satellite or cable TV in the property, this does not necessarily mean that it is possible to receive all the channels you want. The owners, mostly foreigners, have decoders that do not necessarily receive all the international channels, but only a selection of them.

3. Water, electricity and internet: Water cuts, electricity cuts and internet blackouts are not uncommon on the Costa Blanca, especially when the area receives a large number of visitors during the summer season. Municipal and/or regional authorities may decide to temporarily interrupt or restrict supplies and services due to specific construction works or exceptional situations. Villa Carissa and the owner accept no responsibility for this type of inconvenience and for the damage caused by these restrictions.

4. Accidents and thefts: Neither Villa Carissa nor the owner of the accommodation assumes responsibility for any loss, damage or injury (injury, illness, death, property damage or theft) suffered by you or your companions during your stay. By booking accommodation you agree that you are responsible for the safety and security of your own belongings and you understand that you cannot hold Villa Carissa or the property owner responsible for such incidents. To minimize potential risks, you are advised to take particular care when using the stove and pool areas, which pose additional risks to occupants. Please ensure that you properly close and lock all doors and windows in the property. These recommendations are particularly relevant when there are children and/or elderly people among the occupants.

5. Swimming pools and gardens: The maintenance, cleaning… of communal or private swimming pools and gardens is carried out by an outside company with which Villa Carissa has no relationship. Therefore, Villa Carissa cannot be held responsible for anything related to it.

6. Common facilities: The common facilities (pathway entrance to the villa, motorbike park) are managed by the community of owners therefore Villa Carissa cannot be held responsible in the event of closure or problems with these facilities.

Suggestions and Incident

It is important that you, as the occupier, agree and understand that some incidents occur naturally as a result of wear and tear on the property, and on some occasions they are impossible to predict (e.g. pit problems septic, boiler problems, broken faucets, electrical faults, etc.); other incidents may be beyond our control (e.g. general power outages, nearby construction, noise from neighbors or animals, insect problems, etc.).
At Villa Carissa, we will do everything in our power to resolve or minimize the impact of any incident occurring during your stay. Notwithstanding this, by booking your stay, you agree that Villa Carissa will only be responsible for matters over which it has actual control and ability to resolve during your stay, and that certain events, particularly during high season, may take longer. to solve that you. may wish, as they need the help of specialized suppliers whose availability is not guaranteed.
We kindly ask you to help us detect any problem and report it as precisely as possible; please inform our team politely and with a constructive attitude, bearing in mind that they are committed to doing everything possible to resolve the problem, but to do so they need your help and respect.
Incidents must be reported by telephone +628113526000 and not by third parties.

Third party services

Where we procure services for You through a third party (such as restaurant bookings, laundry or dry clean), all contractual arrangements relating to such services are between You and the third party.
We do not give any warranty, guarantee or other term as to the quality, fitness for purpose or otherwise of services supplied by third parties.

Please Do not !!!

Do not engage in illegal activities anywhere on the property. This applies to both illegal drugs and internet activity. Please remember that you have to follow the Indonesian laws. The owner of this villa is not liable if you are engaged with the illegal activities. The Residential Tenancy Act provide that a landlord may terminate a tenancy for illegal activity that meets one or more of the following requirements:

• Has caused or is likely to cause damage to the landlord’s property.

• Has adversely affected or likely to adversely affect the quiet enjoyment, security, safety or physical wellbeing of another occupant of the residential property.

• Has jeopardized or is likely to jeopardize a lawful right or interest of another occupant or the landlord. If you get caught by the authority, the remaining balance of your stay will not be refunded. And you cannot change the date to another date. If you need more information, please do not hesitate to contact us.

Applicable right

These General Conditions and any contract to which they apply are governed in all respects by Indonesian law and only Indonesian courts will have jurisdiction to hear any claim or dispute arising therefrom or relating thereto.

Thank you for your kind attention and see you soon in Bali!

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